How fast will I get a reply?
We answer every email within two business days, and most messages get a reply the same day.
Contact HotelLobby.me
Questions about a Hotel Lobby AI video, your credits or your data? Write to us and a real person from the HotelLobby.me Team will reply within two business days.
How we can help
Pick the topic that matches your question and put the subject line in your email so it reaches the right person faster.
Video and account support
A video that looks off or will not play, a photo that keeps getting rejected or trouble signing in.
Subject: Support
Credits, billing and refunds
Missing credits after a purchase, a charge you do not recognise or a refund request for an unused pack or plan.
Subject: Billing
Privacy and data deletion
Ask us to delete your photos, videos or whole account, or request a copy of your data. Write from the email on your account.
Subject: Privacy
Partnerships and press
Creators, agencies and journalists covering the Hotel Lobby trend are welcome to reach out.
Subject: Partnership
What to include in your message
A few details let us solve most Hotel Lobby AI questions in a single reply.
- 1The email address on your HotelLobby.me account
- 2The date of the purchase or of the video you are asking about
- 3What you expected to happen and what happened instead
- 4A screenshot of any error message you saw
Find an answer right now
Many questions are already answered on the site. These pages are the fastest place to start.
Hotel Lobby AI FAQ
Templates, pets, photos and the Migos AI trend.
How to make a Hotel Lobby AI video
Step by step instructions, photo tips and fixes for common problems.
My Videos
Every video you have made, ready to download again.
Refund policy
When packs and plans can be refunded and how failed videos are handled.
Pricing, packs and plans
What each video costs and which pack or plan fits you best.
Privacy policy
What we collect, who processes it and how to delete it.
Contact and support FAQ
Quick answers about how the HotelLobby.me Team handles support requests.
How do I cancel my subscription?
Open Billing in your account and cancel any time. You keep your credits until the current period ends and are not charged again.
My video failed. Do I need to contact you?
No. Credits used by a failed video return to your balance automatically. Write to us only if they did not come back.
How do I delete my photos and videos?
Email us from the address on your account with the subject Privacy, and we will delete your photos, videos or whole account.
I cannot sign in to my account. What should I do?
Try the password reset link on the sign-in page first. If that does not work, email us the address you signed up with and we will help.